Privacy Policy – Priveé The Ecstacy
Learn how Priveé The Ecstacy collects, uses, and protects personal information for bookings, memberships, and customer support.
Our Gallery may display photos and videos from events and venue experiences. For removal requests, contact info@priveenewdelhi.com.
Privacy Policy
Priveé Delhi
Last Updated: 21/11/2025
Operated by MJ BIZCRAFTS LLP
At Priveé Delhi, your privacy is our priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our website, create an account, make a booking, or visit our venue.
By using our website or services, you consent to the practices described below.
1. Information We Collect
We collect the following types of information:
1.1 Personal Information
- Full Name
- Email Address
- Phone Number
- Date of Birth (for age verification — minimum age 25)
- Account login details (username and password)
- Membership information (if you create a membership account)
1.2 Payment Information
- Razorpay handles all payment processing.
- We do not store or access your full card, UPI, or banking details.
- Razorpay's secure payment gateway manages all sensitive financial data in accordance with PCI-DSS standards.
1.3 Cookies & Usage Data
We use cookies and similar technologies for:
- Website functionality
- Analytics (to improve performance)
- Marketing & retargeting campaigns
- Saving user preferences
You may disable cookies through your browser settings.
1.4 CCTV Surveillance
- CCTV cameras operate throughout Priveé's premises for safety and security.
- Footage is stored securely using best-in-class encryption and technology.
- Footage may be shared only with law enforcement authorities when legally required.
- Footage is retained for a limited duration, as per legal standards.
1.5 Gallery Images
- Our website's Gallery may display photographs and/or videos captured at Priveé Delhi events and within the venue.
- Such media may include guests as part of event coverage.
- We use Gallery media to showcase events and promote our experiences.
- If you believe a Gallery image includes you and you would like it removed, email us at info@priveenewdelhi.com with the relevant details (e.g., the page link or screenshot).
2. How We Use Your Information
Your information is used to:
- Process ticket purchases and table bookings
- Create and manage user accounts and memberships
- Verify age eligibility (25+ years)
- Provide customer support
- Send booking confirmations and updates
- Send marketing communications (email, SMS, WhatsApp) with your consent
- Improve website functionality and user experience
- Enhance security at the venue
You may opt out of marketing messages anytime.
3. Marketing & Communication
With your permission, we may send:
- Event announcements
- Promotional offers
- Party updates
- DJ lineup & special event notifications
You may unsubscribe at any time by:
- Clicking "Unsubscribe" in emails
- Replying "STOP" to SMS
- Emailing: info@priveenewdelhi.com
4. Data Sharing & Disclosure
Priveé Delhi does NOT share, sell, or trade your personal data with any third parties.
Your information is shared only in these situations:
- Payment providers (Razorpay) during transaction processing
- Legal authorities in case of law enforcement or safety compliance
- Internal administrative and security teams
No data is shared with DJs, promoters, advertisers, or external partners.
5. Data Security Measures
We use advanced encryption, secure servers, and strict access controls to protect your data.
Security features include:
- Encrypted databases
- Secure access protocols
- Firewalls & anti-intrusion systems
- Password hashing
- Restricted staff access
CCTV footage is stored securely using high-end surveillance technology.
Despite our best efforts, no online system is 100% guaranteed, but we maintain industry-leading security standards.
6. User Accounts & Membership
When you create an account or membership:
- You must provide accurate information
- You are responsible for maintaining password confidentiality
- You may request account deletion anytime
Upon deletion, certain data may be retained for:
- Legal compliance
- Financial audit requirements
- Security reasons
7. Your Rights
Depending on applicable laws, you may request:
- Access to your personal data
- Correction of inaccurate information
- Deletion of your data (where legally permitted)
- Opt-out from marketing
- Withdrawal of consent
To exercise these rights, email: info@priveenewdelhi.com
8. Data Retention
We retain personal data only as long as necessary for:
- Bookings
- Membership maintenance
- Legal and regulatory compliance
- Security and audit purposes
CCTV footage is stored for a limited duration as per Indian regulatory norms.
Contact Us
For any questions regarding this Privacy Policy, please contact us at: info@priveenewdelhi.com
