Refund Policy

1. No Refund Policy

All purchases made for:

• Entry tickets
• Event tickets
• Table bookings
• Prepaid cover charges
• Special event passes

are strictly non-refundable and non-transferable, under all circumstances.

This includes (but is not limited to) situations involving:

• Change of personal plans
• Inability to attend
• Incorrect booking details
• Late arrival or denied entry due to dress code, age, or behaviour
• Guest in an inebriated state
• Capacity limits or booking cut-offs
• Weather conditions
• Technical issues on the customer's side during purchase

2. No Cancellations or Modifications

Once a booking is completed:

• It cannot be cancelled
• It cannot be modified
• It cannot be transferred to another person, date, or event

Please ensure accuracy before confirming payment.

3. Event Line up & Artist Changes

Occasionally, performers, DJs, or event schedules may change due to circumstances beyond our control.

• Such changes do not qualify for refunds.
• Events will proceed as planned with any updated line up.

4. Entry Denial Conditions

A booking does not guarantee entry if:

• Guest is underage (minimum age 25)
• Guest fails to present valid government ID
• Guest violates dress code
• Guest is intoxicated or deemed unsafe by security
• Guest carries prohibited items
• Guest refuses frisking or security checks
• Venue reaches safety-regulated capacity

In all such cases, no refund will be issued.

5. Table Bookings & Minimum Spend

For table reservations:

• Prepaid amounts are non-refundable.
• Minimum spend requirements must be met at the venue.
• Late arrival may result in release of the table without refund.

6. Technical Errors or Duplicate Payments

If there is a genuine technical error or duplicate charge:

• Guests must email info@priveenewdelhi.com within 24 hours
• With proof of transaction and payment reference
• Resolution will be reviewed on a case-by-case basis

(Valid only for system-related duplicate charges — not for change of plans.)

7. Force Majeure

No refunds will be issued for event cancellations or operational disruptions caused by circumstances beyond our control, including:

• Government orders
• Safety restrictions
• Natural disasters
• Power or technical failures

If the event is rescheduled, previously purchased tickets may be honoured on the new date (subjected to management discretion).

8. Acceptance of Terms

By completing a booking, guests acknowledge that:

• They have read, understood, and accepted the non-refundable nature of all purchases.
• They agree to abide by all entry and venue policies listed on our Terms & Conditions page.